Mattress Warranty Info

Mattress Warranty Info

o    POLICY: LIFETIME WARRANTY MATTRESS WARRANTY POLICY

WARRANTY COVERAGE – LIMITED WARRANTY TERMS:

Your new  Sleep mattress is covered by a Limited  Sleep Lifetime Warranty  for the full period of the original owner’s ownership and use.

WHO IS COVERED:

This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Sleep or a Sleep-authorized retailer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

WHAT IS WARRANTED:

This Warranty extends to mattresses sold by  Sleep and purchased directly from  Sleep’s authorized retailers (Rustic Living). Sleep warrants the Mattress in its original packaging sold to you.

·       30 Day in-store warranty

o   Customer doesn’t like the mattress  

·       DO NOT REMOVE ANY TAGS

o   If tags are removed the warranty is invalid

·       NEEDS TO ALWAYS HAVE A MATTRESS PROTECTOR: Complimentary with the purchase

o   If a mattress is soiled the warranty is invalid

THE FOLLOWING DEFECTS ARE COVERED:

– Deterioration causing the Mattress to have a visible indentation greater than one and one half inches (1.5”) that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and any user(s).

– Any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling.

– Any manufacturing defect in the assembly of the Mattress cover.

THIS MATTRESS WARRANTY DOES NOT COVER:

– Any Mattress that has had the cover removed for any reason (removing the Mattress cover will void this warranty);

– Any damage to the Mattress due to environmental causes;

– Any Mattress which has been subject to misuse, neglect, accident or used in violation of instructions, including, without limitation, instructions to place the Mattress on a proper bed frame;

– A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress;

– Comfort preference;

– Defects caused by physical abuse or damage to the structure and/or cover material of the Mattress, including, without limitation, burns, cuts, tears, liquid damage, or stains;

– Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer, unless otherwise required by applicable law; and,

WARRANTY REMEDY:

In the event of a Defect (as defined above), Sleep’s sole liability and your sole remedies under this Warranty will be:

– For the first 10 years of ownership, we will replace your Sleep mattress with a brand new  Sleep mattress of equal or greater value at absolutely no charge to you;

– In years 10+  Sleep will completely repair and re-cover your mattress, or replace your mattress, at Sleep’s option. The only charge you will incur will be a transportation costs of $50 each way, which charges will be waived if a Defect is confirmed to exist by  Sleep.