Refund policy

We strive to do everything right the first time and hope that you love your purchase. 

Refund Policy

Prior to Manufacturing Being Started

A 5% fee will be charged on the total invoice amount to cover cost associated with labor and merchant fees after 10 business days. 

Manufacturing Being Started 

A 15% restocking fee will be charged. 

Return Policy 

Items may be returned within 14 business days of receipt of goods. Items must arrive back to Rustic Living in the same condition as when they left us. The original packaging material will greatly assist in this endeavor.  

Rustic Living does not provide reimbursement for packaging needed to return an item. Clients are responsible for determining when it is appropriate to dispose of the packaging. 

 

A 25% return fee is charged for any order that is returned, other than orders that have a manufacturing defect, significant shipping damage, or the wrong item was shipped.
Shipping charges are non-refundable and customer will be responsible for covering return shipping cost. Cost of return shipping is deducted from refund amount.

 

Rustic Living uses real wood for all its furniture. Many pieces are constructed with real logs and solid slabs of wood. We prefer and seek out wood with cracks, twists and color.
This is the inherent character of wood and is not considered a defect. Natural wood will have knots and cracking.